We doubled our sales the first year we switched to PCRS. This year, we’re up 289% and counting.
Matt Fehr – President, AvantaGuard
Meet AvantaGuard
Industry:
Automotive F&I Provider
Location:
Langley British Columbia, Canada
Year Founded:
2013
AvantaGuard is an administrator of vehicle protection and warranty products. With a wide range of programs designed specifically for their customers’ needs, AvantaGuard services both independent and franchised dealers along with major insurers of the automotive industry.
Challenge
AvantaGuard’s homegrown system limited their growth. Without menu and DMS integrations, supporting dealer workflows or launching new programs required heavy internal effort. Competing with larger administrators who had robust tech stacks was becoming increasingly difficult.
Solution
Switching to PCRS gave AvantaGuard:
- A centralized platform to manage all programs and products
- Built-in online claims and self-authorization tools
- Access to a network of 140+ menu, DMS, and partner integrations
- End-to-end automation capabilities
With PCRS, they replaced manual workarounds with automation—and built a scalable foundation for growth.
Results
- 289% increase in sales
- Expanded from one to two structured warranty programs
- Attracted new dealers and agents by offering modern tools
- Enabled online claims with no development work
- Eliminated integration burdens
By moving to PCRS, AvantaGuard didn’t just catch up—they pulled ahead, transforming into a true competitor in the F&I space without the burden of homegrown tech.
Inside the Win
New programs, no limitations
“We’ve now expanded our warranty offering to include two programs. We have a premium warranty program which we recently implemented that features 15 eligibility tiers and 8 Google classes for our franchise stores. Then we have our limited warranty program, which is much simpler.”
Before PCRS, launching new programs came with uncertainty and internal strain. “It’s helped us launch new programs without constantly worrying whether the system can support them. Now, we know it will—so we can focus on building great programs. That’s definitely fueled our growth.”
A platform dealers want to use
“One of our biggest selling points right now is online claims submission. We’re also looking into self-authorization, especially for smaller routine claims—and that’s something a lot of dealers are excited about.”
These tools not only simplified the dealer experience—they became key selling points that attracted new partners.
Simplified cross-selling
“Having a reliable system and all our products in one place within PCRS instead of spread across multiple platforms has made a huge difference. When someone is focused on one program, they’re more likely to adopt another just because it’s all in the same system.”
Digital retailing, supported
“Tools that support at-home shopping really help attract more business, especially when we’re trying to get a second or third product into the store. Dealer principals are hearing great feedback from the service department—they’re impressed and happy with the online system.”
No more integration headaches
“The best part is when we saw how many menus PCRS already integrates with, it took a huge burden off our plate. It’s a relief knowing we don’t have to do all the heavy lifting to connect with every sales tool out there.”
“We know the system will support whatever we build, so we can stay focused on developing great programs—that’s helped us grow.”
Matt Fehr – President, AvantaGuard